Summary Of Rights
YOUR RIGHT TO REQUEST FROM A CREDIT PROVIDER INFORMATION REGARDING REASONS OF UNFAVOURABLE CREDIT ACTION
This means that if a credit provider has taken an unfavourable credit action against you for example; rejects your application for a loan, and that rejection was based on a credit report provided by a credit reporting agency (CRA), then you have the right to be informed of the identity of the CRA. You have the right to access the said credit report.
YOUR RIGHT TO ACCESS CREDIT INFORMATION OR CREDIT REPORT
This means that you have the right to access your credit information or credit report from a credit reporting agency (CRA) which holds or has processed your credit report. However, the CRA must verify your identity and confirm that such information is indeed in their database before complying. Upon your request and upon payment of any fee which may be prescribed by the agency in custody of your credit information, you may verify the accuracy of the credit information or credit report.
YOUR RIGHT TO DISPUTE INCORRECT CREDIT INFORMATION
This means that if your credit report which was disclosed to the credit provider in response to an application for credit made by you, and such credit report contains incorrect information, you then have the right to correct such credit information or credit report according to the procedures provided under the Act 710.
YOUR RIGHT TO SUBMIT A COMPLAINT TO THE REGISTRAR
You have the right to complain to the Registrar against any credit reporting agency (CRA) if you believe that your rights under Act 710 have been violated or you believe that any error has occurred. Any complaint must be made in the format provided and addressed to:
REGISTRAR OFFICE OF CREDIT REPORTING AGENCIES
Ministry of Finance
Level 2, Perbendaharaan 2
Ministry of Finance complex
No. 7, Persiaran Perdana, Precinct 2
Federal Government Administrative Centre
62592 Putrajaya
03-8890 6559 / 03-8890 6560
